Policies of Hotel Moskva
Парк-хотел “Москва” е разположен в дипломатическия квартал на София, в близост до идеалния център и непосредствено до Националния парк – Борисова градина. Станцията на метрото “Жолио Кюри“ е на 3 минути пеш.
- Hotel/reception and business-center – 24 hours/7 days.
- Lobby-bar – 10:00 – 22:00 pm.
- „Panorama“ restaurant – 12:00 – 22:30 pm.
- “Moskva” restaurant and the summer garden (seasonal) – 07:00 – 22:30 pm.
- The working hours of the restaurants could be changed, depending on the current events.
- Check-in is available after 14:00 pm.
- In order to upgrade the room and change it for an apartment, the guests should pay additional fee, according to the rack rate price list.
- Early check-in is available upon a fee – 50% from the price per 1 night.
- Pets are allowed upon request in advance and additional fee.
- Without a special request for the Pets room, the hotel reserves the right to cancel the reservation.
- Check-out is available till 12:00 pm.
- Late check-out is available upon a fee – 50% from the price per 1 night.
- Check-out is available after the room is revised by the hotel’s staff for possible damages or smoking.
- Check-out is available after all payments and additional services are settled.
- Free cancellation is possible 24 hours before the arrival date.
- Cancellation after the stated terms above, will be charged for the first night of the reserved period.
- The payment for checking out before the departure date, is non-refundable.
- The hotel reserves the right to seek even bigger compensations for cancelled reservations, especially in cases of high occupancy.
- Payment currency is in Bulgarian leva or euro
- Payments are in cash, by bank transfer or by one of the following credit cards: VISA, MASTERCARD & MAESTRO.
- Payed parking area is available for cars, mini-buses and buses.
- Parking prices are valid from the moment the guests check-in till the next day at noon – 12:00 pm.
- Parking in front of the entrances, the exits and the ramp of the hotel, is not allowed.
- Personally coded magnetic key-card for the guests’ rooms.
- Safety deposit box at the reception upon a fee.
- The hotel is not responsible for stolen, damaged or lost things, left outside the safety deposit box.
- If the hotel finds any lost things, the staff will contact the guests immediately. The lost property can be returned at the expenses’ guest.
- If no one searches or applies for lost things, the hotel reserves the right to dispose of them.
- Damaged or lost magnetic cards for the rooms or the parking, will be charged.
- The hotel has the right to charge every damaged, destroyed or stolen property according the official price list. If the damages are discovered after the guest has left the hotel, the administration will send the receipt or will charge the credit card.
- The hotel is not responsible for any services, provided from third-parts.
COMFORT & SAFETY
- Please, leave your magnetic key-card at the reception before leaving the hotel.
- Pets are not allowed at the restaurants and in the rooms/suites, except the ones specially adjusted.
- Please, keep the silence and the comfort of the other guests.
- Please, do not smoke in the rooms/suites and in the hotel area.
- Please, do not move any furniture and appliances in and out of the rooms and the common areas.
- Please, do not damage or destroy any of the hotel’s properties.
- Please, do not take any property out of the hotel.